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Customer Support for LeapFILE

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How can we improve LeapFILE? →

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Knowledge Base

  1. Getting started →

    1. Quick Start User Guide
    2. Account Administrator Guide
    3. Installing the 64-bit Outlook Compatible Plugin
    4. Desktop Client/Outlook Installation and User Guide
    5. Portal & Repository Guide

  2. FAQs →

    1. How do I login or reset my password?
    2. What to do when your account has been disabled
    3. Can I recover/resend complete or expired file transfers? (File Expiration Policy)
    4. Maximum File Size
    5. Receiving Files

  3. Troubleshooting →

    1. LeapFILE Outlook and Desktop Repair Utility
    2. Redemption.dll Not Registered
    3. Desktop Client Failed or Unable to Connect - Network Error
    4. Download link Error
    5. Check if Outlook is 32 or 64 bit

  4. Announcements →

    1. Feedback and Suggestions

  5. Tips-n-tricks →

    1. Outlook Threshold - 5MB default
    2. Upload files to Portal or Repository using Outlook Plugin
    3. Upload files to repository or portal using desktop client
    4. Outlook: Filter LeapFILE Notifications to a Custom Folder
    5. Set up Custom Security Question

  6. All articles →

    1. Quick Start User Guide
    2. How do I login or reset my password?
    3. LeapFILE Outlook and Desktop Repair Utility
    4. Outlook Threshold - 5MB default
    5. Account Administrator Guide
    41 articles →

Feedback and Knowledge Base

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