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Uninstall LeapFILE Desktop Client with Outlook Plug-in

← Troubleshooting

Windows Vista, 7, 8, 10 - Quit/Close Outlook then:

  1. Uninstall the program from Programs/Apps and Features
  2. Delete C:\Program Files (x86)\LeapFILE folder
  3. Delete Add-in Express folder from Documents
  4. Delete C:\Users\<your_username>\AppData\Roaming\LeapFILE
  5. MANDATORY Delete the registry keys below: (https://support.microsoft.com/en-us/kb/322756)
HKEY_CURRENT_USER\Software\LeapFILE
HKEY_LOCAL_MACHINE\Software\LEAPFILE (not found on all systems)
HKEY_LOCAL_MACHINE\Software\WOW6432node\LeapFILE 



Reinstall


Log into your LeapFILE account and select "Download the latest LeapFILE Desktop Client with Outlook Plug-in". Run the installer. 


Windows XP:
  1. Uninstall the program from Add/Remove programs
  2. Delete C:\Program Files\LeapFILE folder
  3. Delete Add-in Express folder from My Documents
  4. Delete temporary and log files from C:\Documents and Settings\<user>\Application Data\LeapFILE
  5. Delete the registry keys below: (https://support.microsoft.com/en-us/kb/322756)
HKEY_LOCAL_MACHINE\Software\LEAPFILE
HKEY_LOCAL_MACHINE\Software\WOW6432node\LeapFILE 
HKEY_CRRENT_USER\Software\LeapFILE

Feedback and Knowledge Base

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