Knowledge Base

← Customer Support for LeapFILE

  1. Getting started →

    1. Quick Start User Guide
    2. Account Administrator Guide
    3. Installing the 64-bit Outlook Compatible Plugin
    4. Desktop Client/Outlook Installation and User Guide
    5. Portal & Repository Guide

  2. FAQs →

    1. How do I login or reset my password?
    2. What to do when your account has been disabled
    3. Can I recover/resend complete or expired file transfers? (File Expiration Policy)
    4. Maximum File Size
    5. Receiving Files

  3. Troubleshooting →

    1. Redemption.dll Not Registered
    2. Desktop Client Failed or Unable to Connect - Network Error
    3. Download link Error
    4. Enable Plugin
    5. Failed Transfers via Outlook/Desktop Client

  4. Announcements →

    1. Web Client Updates, Patches, and Release Notes
    2. Desktop Client - Outlook Plugin Releases
    3. Feedback and Suggestions
    4. LeapFILE Password requirements

  5. Tips-n-tricks →

    1. Outlook Threshold - 5MB default
    2. Upload files to Portal or Repository using Outlook Plugin
    3. Upload files to repository or portal using desktop client
    4. Outlook: Filter LeapFILE Notifications to a Custom Folder
    5. Set up Custom Security Question

  6. All articles →

    1. Quick Start User Guide
    2. How do I login or reset my password?
    3. Outlook Threshold - 5MB default
    4. Web Client Updates, Patches, and Release Notes
    5. Account Administrator Guide

Feedback and Knowledge Base

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