Service interruption 06/18/21
SERVICE RESTORED
https://leapfile.uservoice.com/knowledgebase/articles/1974534
UPDATE 8:51am PDT
Problem has been identified and service should be online shortly, more detail to follow
UPDATE 10:09am PDT SERVICE RESTORED
Service is functioning normally
We will continue to monitor the situation and post a post-mortem when available.
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Root cause:
The storage configuration service encountered an issue that prevented automatic storage configuration and allocation from being performed correctly. This manifested in an inability to upload new files, due to insufficient storage, and resulted in users encountering an error when trying to upload.
The storage configuration service encountered an issue that prevented automatic storage configuration and allocation from being performed correctly. This manifested in an inability to upload new files, due to insufficient storage, and resulted in users encountering an error when trying to upload.
Resolution:
Addressing the issue required several primary services to be halted while corrections were made to both the storage configuration service and the underlying storage service.
Addressing the issue required several primary services to be halted while corrections were made to both the storage configuration service and the underlying storage service.
Future adjustments:
Engineering measures will be taken to reduce the chance of this happening again, through added safeguards and additional proactive monitoring. Updated procedures will be created to efficiently handle any future occurrence, should they arise.
Engineering measures will be taken to reduce the chance of this happening again, through added safeguards and additional proactive monitoring. Updated procedures will be created to efficiently handle any future occurrence, should they arise.
Regards,
The LeapFILE Team